Terms and Conditions
Please allow up to 2 business days for customer service to process your order after it is placed. We will confirm stock availability and if there is any delays in production or shipping.
REGULAR ORDER ITEMS
Once your order is confirmed for an online order item, we will order that item from the manufacturers warehouse. The product(s) will ship from our warehouse to you within 3 days after arrival into our warehouse. These are estimated shipping times only, there could be outside delays in production or shipping which are out of our control. We will contact you if there is any delays on your order.
RETURN POLICY FOR ONLINE ORDERS
If you are not satisfied with your purchase, we will accept your return request within 3 days of receiving your item(s) on in stock items. Some exclusions apply, see below. The original outbound shipping costs will be deducted from your refund. The return shipping is also the responsibility of the customer. Restocking charges of 20% are applicable on all returned items. Items must be unopened in original condition and packaging.
We do not accept returns on: Assembled and/or Modified items, Items without original packaging, Custom Made or Special Order Items, Mattresses, Accessories, and Clearance items.
It is the customer’s responsibility to measure all doorways, hallways, architectural features, and room sizes to ensure the furniture purchased will fit. Orders cannot be returned as a result of the customers’ miscalculation of measurements. Please measure accurately.
If any item(s) arrive damaged or defective simply note any damage upon delivery and email pictures of the defective furniture to firstname.lastname@example.org within 48 hours of receiving items.
Due to the natural characteristics of leather and marble they may have slight variations of color or texture that are not considered defective. Fabrics may also have slight color variations due to dye lots. Colors and textures of fabrics, leathers, and woods may appear slightly different on a computer screen. Lighting in your home can also make the furniture color look different from the website or showroom. These are not considered defects.
Delivery includes full setup of furniture to the room of your choice and removal of packaging. Please ensure all areas are prepared for delivery of your item(s). Driveways, entrances, hallways, staircases and setup area must be cleared (including removal of ice, snow or debris) prior to delivery arrival.
CANCELLATION OF ORDERS
If you would like to cancel your order, you have within 24 hours following the placement of your order to contact us by email at email@example.com. You will receive a confirmation email once the cancellation is approved. *Special order purchases are non-refundable.
Your refund will be issued to the original form of payment. Please allow a processing time of 3 to 5 business days for your refund to appear from the date of the confirmation email.